How do I open an online account with AHP Dental & Medical?
Opening an online account with us easy! If you already have an AHP Account, navigate to the My Account page and select Create Online Account to be taken to our online account application form. Once complete, click ‘Submit’ to send us your application which we will process within 24 hours. You will receive an email confirmation your account activation as soon as it’s ready.
What if I don’t have an AHP Account but I would like to order online?
If you don’t already have an account with us we first need to setup an account for you in our system and assign you an account number. To do this please navigate to the My Account page and select Register. This link will take you to an account application form which must be downloaded, completed and then emailed or faxed to us. Once we receive your completed application form we will setup an AHP Account and online account and email you the details. Please note that all new customers must pay for their first order in advance and once a credit record has been established we usually before a becoming a 30 day credit account.
How do I place an order?
If you would like to place an order by phone or email please call us on 1300 765 644 or email us at [email protected] and have your account number ready.
Why is free stock not appearing in my cart?
Due to the complexity of some of our free stock details, the website is unable to calculate and display the necessary free stock. But don’t worry, our customer service team check all orders before they are invoiced, and will include the required free stock. Please add the free stock you would like to your order and our customer service team will take care of the rest!
What are your delivery charges?
If you are outside of a metropolitan area, or in Northern Territory, Western Australia or Tasmania shipping charges will be based on the size and weight of your order but there will be a minimum charge of $10.00 exc. GST. If any shipping charges exceed $25.00 exc. GST we will contact you before despatching your order to make sure you are happy for your order to be sent.
What are your delivery times?
Once an order has been despatched customers within the metropolitan areas of Sydney, Brisbane, Melbourne and Canberra will generally receive their order within 24 hours however this is not a guarantee. Customers which border metropolitan areas generally receive their orders within 3 to 5 days and deliveries to Western Australia, Tasmania or remote areas of Australia can take up to 10 days.
What happens if an item I order is out of stock?
We receive orders from our suppliers daily so in most cases your backordered item will be back in stock and despatched within 10 days.
How do I pay for an invoice?
Unfortunately we do not support credit card payments through our website at this point in time.
I would like to return an order, what do I do?
If you have any further questions please contact our AHP Customer Service Team by calling 1300 765 644 or emailing [email protected].