Terms & Conditions

This website is owned and operated by AHP Dental & Medical Pty Ltd, trading as AHP Dental & Medical.

The Terms and Conditions found on this page shall manage your use of our website, available at www.ahpdentalmedical.com.au, so please read through this document carefully.

By using this website, you agree to accept all of the following terms and conditions. If you do not agree with any of the following Terms and Conditions you must not use this website.

Limitation of liability

In no event shall AHP Dental & Medical, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this website whether such liability is under contract.  AHP Dental & Medical, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this website.

All product information, specifications and images provided on this website or in an AHP Dental & Medical catalogue is provided to assist customers with purchases and is intended as a guide only.


Under these Terms, AHP Dental & Medical own all the intellectual property rights and materials contained in this website.

You are specifically restricted from all of the following:

  • Publishing any Website material in any other media
  • Selling, sublicensing and/or otherwise commercializing any website material
  • Publicly performing and/or showing any website material
  • Using this Website in any way that is or may be damaging to this Website
  • Using this Website in any way that impacts user access to this Website
  • Using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity
  • Engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this website
  • Using this Website to engage in any advertising or marketing

Certain areas of this website are restricted from being accessed by you and AHP Dental & Medical may further restrict your access to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality.


AHP Dental & Medical aim to process and dispatch all orders within 48 hours of receipt however this is not always possible.

Free delivery applies to orders over $250 inc. GST to metropolitan areas within New South Wales, Queensland, Victoria, Australian Capital Territory and South Australia as determined by AHP Dental & Medical (e.g. Sydney, Melbourne, Brisbane, Canberra, Adelaide). AHP Dental & Medical reserves the right to withdraw the option of free delivery if deemed unprofitable (e.g. If delivery charge of the courier will exceed profit of sale).

Customers within these metropolitan areas who place orders under $250 will be subject to a delivery charge.

All orders within Western Australia, Northern Territory or Tasmania will be charged a delivery charge based on size and weight.

AHP Dental & Medical aims to hold stock of all common products at all times but this is not always possible. Specialty products and uncommon products may have to be ordered in from our supplies to fulfill an order.

In any case where a product is temporarily out of stock, the product will be placed on backorder and you will be notified. If you require an estimated time of arrival you may request it through customer service. If this information is available we will provide it. A product will remain on backorder until it has been delivered or the backorder has been cancelled (all backorders over 3 months will be automatically cancelled, unless AHP is specifically requested not to do so).


All prices are shown in Australian Dollars and subject to GST unless specified. AHP Dental & Medical reserves the right to contact a customer or cancel an order if there is an error found in regards to product pricing.

All prices are subject to change and negotiation is available for large purchases.


All new customers are required to pay for their first three orders before dispatch. Customers will then be placed on a credit limit determined by AHP Dental & Medical until a sufficient credit record has been established.

All orders placed by phone, email or through this website will be applied to a customer’s credit account. If you wish to pay for orders before they are dispatched please contact AHP Dental & Medical by phone once you receive your emailed invoice or are notified that your order has been processed.

Goods remain the property of AHP Dental & Medical until paid for in full.

Invoices are due to be paid within 30 days of the invoice date. AHP Dental & Medical reserves the right to charge interest at 1.5% per month on overdue accounts.

AHP Dental & Medical may request payment in advance for any special orders or orders deemed unusually large.

Return Policy and Credit Claims

All returns must be requested within 14 days of the invoice date and be authorised by a member of the AHP Customer Service team. Products must be unopened, unused and in their original packaging and any product deemed unsuitable for resale will be returned to the customer and no credit will be issued.

Pick up charges and restocking fees may apply to any return, at the discretion of AHP Dental & Medical.

Any products bought especially for an order are unable to be returned.

Credits will be applied once a return has been received by the AHP Dental & Medical warehouse and has been deemed suitable for resale.

If you receive a damaged or short dated product please contact AHP Customer Service within 7 days of the delivery date to organise a resupply or return.

If any product does not perform as intended please contact AHP Customer Service immediately.

Any product deemed faulty within the warranty period will be resupplied, credited or repaired by the manufacturer, depending on a product’s warranty, AHP Dental & Medical’s judgement and the customer’s needs.


You hereby indemnify to the fullest extent AHP Dental & Medical from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms & Conditions.


– AHP Dental & Medical will not sell or distribute goods to the USA

– AHP Dental & Medical will not sell or distribute medical devices outside of Australia and New Zealand

– All products are approved by relevant regulatory authorities in Australia

Changes of Terms and Conditions

AHP Dental & Medical is permitted to revise these Terms at any time as it sees fit, and by using this website you are expected to review these Terms on a regular basis.

Entire Agreement

These Terms constitute the entire agreement between AHP Dental & Medical and you in relation to your use of this Website, and supersede all prior agreements and understandings.

Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the State of New South Wales, and you submit to the non-exclusive jurisdiction of the state and federal courts located in New South Wales for the resolution of any disputes.